True customer service is all about going the extra mile for your customers with a memorable experience. In this training, teams will learn about exceptional, memorable customer service that stems from truly caring about your customers. Our coaches will teach participants the steps that they can take to take customer service from ordinary to extraordinary, and all of the mindset shifts that it takes to get there.
Every business wants a higher productivity out of every employee, manager, and leader. Of course, this can come at a price. In this training, teams will discover strategies to both increase their personal productivity and increase the productivity of their teams. The team will walk away armed with the tools to lead and participate in productive teams, all while preserving outstanding team culture.
This session will begin with how to develop your sales process for success. This will start with a pre-plan, move into how to monetize your opportunity, how to actively listen for best results, how to communicate best with your prospects, and documenting your process along the way. We recommend this session for all team members -- remember every person on the team is responsible for driving revenue.
When you talk, is the audience, whether it’s an audience of one, or one thousand, listening? Are the essential points being received in a positive way? In this session, participants will learn skills to effectively communicate their message and ensure that the words are falling on ears that are hearing them. This session is appropriate for team members of all ability levels, as presenting a message is a part of every day.
In this either one-session or 6-part series, participants will get the basics of financial statements such as Profit & Loss, Balance Sheet, and Cash Flow Statements. Additionally, we’ll talk budgets and cost vs. net profit. Teams that have completed this training walk away ready to help boost the bottom line with a thorough understanding of how they get there and how they can affect their own income.
Most Business Owners use tools like Profit & Loss and Balance Sheets to know the health of their business. But measurables like Key Performance Indicators (KPIs) can be meaningful to the entire team, driving the growth of the business. After all, business decisions at all levels are more effective and drive company results when those decisions are made with data, not just feelings. Learn how to implement KPIs in every department.
2459 Dorset Road
Columbus, Ohio 43221
USA
614-306-7922
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