ActionCOACH Columbus ("we," "us," "our," or the "Company"), an independently owned and operated ActionCOACH franchise, respects your privacy. This Privacy Policy explains what personal information we collect through our website at [website URL] (the "Site") and in the course of providing business coaching services ("Services"), how we use and protect it, and the choices you have. This Policy is incorporated by reference into our Terms & Conditions.
1. Information We Collect
1.1 Information You Provide Directly
- Contact details: name, email address, phone number, business name and address.
- Information submitted through contact forms, appointment or discovery-session bookings, or newsletter sign-ups.
- Business and financial information you share during coaching intake, assessments, or sessions (e.g., revenue figures, team structure, business goals).
- Payment and billing information (processed via a third-party payment processor; we do not store full card numbers).
- Testimonials, feedback, or survey responses you choose to submit.
1.2 Information Collected Automatically
- IP address, browser type, device information, and pages visited on the Site, collected via cookies and similar technologies.
- Usage data such as time on page, referring URL, and general location (city/region level) inferred from IP address.
1.3 Information from Third Parties
- Information from scheduling tools, email marketing platforms, CRM systems, or social media platforms when you interact with our content on those platforms.
2. How We Use Your Information
- To provide, administer, and improve coaching Services and respond to inquiries.
- To schedule sessions, send reminders, and communicate about your Engagement.
- To process payments and maintain business records.
- To send newsletters, event invitations, or marketing communications (you may opt out at any time).
- To analyze Site usage and improve content, layout, and functionality.
- To comply with legal obligations and enforce our Terms & Conditions.
3. Cookies & Tracking Technologies
The Site uses cookies and similar technologies (e.g., analytics tags, pixels) to recognize returning visitors, understand how the Site is used, and, where applicable, support advertising. You can control cookies through your browser settings; disabling cookies may limit some Site functionality. We may use tools such as Google Analytics, which has its own privacy practices governing the data it collects.
4. How We Share Information
We do not sell your personal information. We may share it with:
- Service providers who support our operations (e.g., scheduling software, email marketing platforms, payment processors, CRM or IT providers), bound by confidentiality and data-protection obligations.
- ActionCOACH International or affiliated ActionCOACH entities, where necessary for franchise administration, brand-wide systems, or reporting, subject to appropriate safeguards.
- Professional advisors (e.g., accountants, attorneys) as needed.
- Authorities or third parties where required by law, subpoena, or to protect our rights, safety, or property.
- A successor entity in connection with a merger, acquisition, or sale of business assets.
5. Confidentiality of Coaching Information
Business and financial information shared during coaching engagements is treated as confidential in accordance with our Terms & Conditions and is not disclosed to third parties except as described in this Policy, with your consent, or as required by law.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide Services, maintain business and tax records, comply with legal obligations, and resolve disputes, after which it is securely deleted or anonymized.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
- Opt out of marketing emails at any time using the unsubscribe link in any message.
- Request access to, correction of, or deletion of personal information we hold about you, subject to legal and contractual limits (e.g., records we must retain).
- Request a copy of the personal information you have provided to us.
- Depending on your state of residence, you may have additional rights under applicable privacy laws (e.g., the right to opt out of certain data "sales" or "sharing" as those terms are defined by law); contact us to exercise these rights.
9. Children's Privacy
The Site and Services are intended for business professionals and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Third-Party Links
The Site may link to third-party websites (e.g., social media, ActionCOACH International). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on the Site with a revised effective date. Material changes affecting an active coaching Engagement will be communicated directly to the Client.
12. Contact Us
Questions about this Privacy Policy or requests regarding your personal information can be directed to:
ActionCOACH Columbus[Address][Phone Number][Email Address]
ActionCOACH Columbus
2459 Dorset RoadColumbus, Ohio 43221, USA
614-306-7922
pegbuehrle@actioncoach.com
