Terms & Conditions

These Terms & Conditions ("Terms") govern (1) your use of the ActionCOACH Columbus website located at [website URL] (the "Site"), and (2) any business coaching, training, or advisory services ("Services") provided by ActionCOACH Columbus, an independently owned and operated ActionCOACH franchise ("we," "us," "our," or the "Company"), to you or your business ("Client," "you," or "your"). By using the Site, submitting an inquiry, or signing a coaching agreement or order form that references these Terms, you agree to be bound by them. If you do not agree, do not use the Site or engage our Services.

1. Independently Owned and Operated

ActionCOACH Columbus is an independently owned and operated franchise of ActionCOACH. Any Services provided are provided by ActionCOACH Columbus and not by ActionCOACH International or its parent entities, which bear no responsibility or liability for the acts or omissions of this franchise location.

2. Website Use

2.1 Permitted Use

You may access and use the Site for lawful, personal, or business informational purposes related to evaluating or engaging our Services. You may not copy, scrape, reproduce, or redistribute Site content for commercial purposes without our written consent.

2.2 Intellectual Property

All content on the Site — including text, graphics, logos, the ActionCOACH name and marks, and coaching frameworks or materials referenced or displayed — is owned by or licensed to ActionCOACH Columbus and/or ActionCOACH International and is protected by applicable intellectual property laws. No license is granted to you except as expressly stated.

2.3 No Professional Advice via the Site

Content on the Site is general in nature and for informational purposes only. It does not constitute legal, financial, tax, or accounting advice, and should not be relied on as a substitute for engaging our Services or consulting an appropriately licensed professional.

3. Coaching Services

3.1 Scope of Engagement

Specific Services, deliverables, session frequency, program length, and fees will be described in a separate coaching agreement, proposal, or order form (the "Engagement") signed or accepted by both parties. These Terms apply in addition to, and in the event of direct conflict are superseded by, the specific terms of that Engagement.

3.2 Nature of Coaching

Business coaching is a collaborative, educational process. We provide guidance, accountability, tools, and business-building strategies. We do not guarantee specific financial results, revenue growth, or business outcomes, as these depend substantially on factors outside our control, including your own implementation, market conditions, and business decisions.

3.3 Client Responsibilities

  • Provide accurate and complete information reasonably requested to support the coaching relationship.
  • Attend scheduled sessions and communicate promptly regarding rescheduling needs.
  • Make your own final business, legal, financial, employment, and operational decisions; our role is advisory, not decision-making authority over your business.

4. Fees & Payment

  • Fees are as set out in your Engagement and are due on the schedule stated there (e.g., monthly in advance).
  • Late payments may result in suspension of Services and may accrue late fees as specified in the Engagement.
  • All fees are non-refundable except as expressly stated in the Engagement or required by law.
  • Prices are subject to change for future terms with reasonable advance notice; changes do not apply retroactively to amounts already due.

5. Cancellation & Term

  • Coaching engagements run for the term stated in the Engagement (often month-to-month or a fixed program length) and renew or terminate as specified there.
  • Either party may cancel with the written notice period stated in the Engagement (commonly 30 days).
  • Missed or late-cancelled sessions (inside the notice window specified in the Engagement) may be forfeited rather than rescheduled.
  • We may suspend or terminate Services immediately for non-payment, misuse of materials, or conduct that is abusive, unlawful, or breaches these Terms.

6. Confidentiality

We will treat non-public business, financial, and personal information you share with us in the course of coaching as confidential, and will not disclose it to third parties except: (a) with your consent, (b) to subcontractors or ActionCOACH personnel bound by confidentiality obligations and assisting with your Engagement, (c) as required by law, subpoena, or court order, or (d) in aggregated or anonymized form that does not identify you. You agree to similarly treat our proprietary coaching materials, tools, and methodologies as confidential and not to reproduce or share them outside your organization without our consent.

7. Intellectual Property in Coaching Materials

All coaching materials, worksheets, frameworks, templates, and proprietary systems provided during Services remain the intellectual property of ActionCOACH Columbus and/or ActionCOACH International. You receive a limited, non-transferable license to use these materials internally in your business for the duration of, and in connection with, your Engagement. They may not be resold, sublicensed, or used to train or coach others.

8. Disclaimers

SERVICES AND SITE CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT OR GUARANTEE ANY SPECIFIC BUSINESS RESULT, INCOME, OR OUTCOME FROM COACHING. ANY EXAMPLES, CASE STUDIES, OR TESTIMONIALS REFERENCED REFLECT INDIVIDUAL RESULTS THAT ARE NOT TYPICAL OR GUARANTEED.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACTIONCOACH COLUMBUS AND ITS OWNERS, COACHES, AND STAFF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOSS OF BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SITE OR SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless ActionCOACH Columbus, its owners, coaches, and staff from any third-party claims, losses, or damages arising out of your business operations, decisions made in reliance on coaching, or your breach of these Terms, except to the extent caused by our gross negligence or willful misconduct.

11. Testimonials & Case Studies

We may request permission to use your name, business name, and feedback in testimonials, case studies, or marketing materials. We will only do so with your prior consent, which you may withdraw at any time for future use.

12. Privacy

Our collection and use of personal information is described in our Privacy Policy, available at [Privacy Policy URL], which is incorporated into these Terms by reference.

13. Dispute Resolution

The parties will first attempt to resolve any dispute informally through good-faith discussion. If unresolved within thirty (30) days, disputes shall be resolved through [mediation / binding arbitration / the courts of Franklin County, Ohio — select and finalize with counsel], and these Terms shall be governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

14. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on the Site with a revised effective date. Continued use of the Site or Services after changes take effect constitutes acceptance of the revised Terms. Material changes affecting an active coaching Engagement will be communicated directly to the Client.

15. General

  • Entire Agreement: These Terms, together with any signed Engagement, constitute the entire agreement between you and ActionCOACH Columbus regarding the subject matter herein.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
  • No Waiver: Failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment: You may not assign your Engagement without our written consent; we may assign these Terms in connection with a transfer of the business.

16. Contact

Questions about these Terms can be directed to:

ActionCOACH Columbus

2459 Dorset RoadColumbus, Ohio 43221, USA
614-306-7922
pegbuehrle@actioncoach.com